These FAQs are designed to provide a better understanding how we work


What services does Treetops include in the price of the care home and what do I pay extra for?

At Treetops care home our weekly charge includes:

• furnished accommodation
• all utilities
• care services, such personal care, washing and dressing, assistance with meals, mobilising medical aids
• management of medications
• catering
• laundry and housekeeping services
• support with day-to-day social activities.

You can also buy small items, such as toiletries, in your care home and you will need to pay for personal services such as hairdressing or private chiropody should you wish to use them. The weekly charge does not include activities that involve an entrance fee, such as theatre visits or trips to a public swimming pool or gym.

Can my family visit me in my Treetops care home at any time?

There are no restrictions or specific visiting times at Treetops care home. All we ask is that your visitors respect the privacy of your neighbours at the home.

Can I bring some of my own furniture when I move in to Treetops care home?

Yes, we encourage residents to bring small items of furniture, pictures and personal belongings when they move in. We want you to feel as at home as possible in your new home and to have familiar belongings around you. You will be provided with a lockable cabinet for any valuable items.

Can I continue with hobbies and activities I enjoy when I join the Treetops care home?

Yes, we have an Activities Co-ordinator in our care home whose main role is to organise daily activities within the home and local community. When you come to live with us we will spend time getting to know how you would like us to help you continue your current lifestyle and to live the life you want.

Who will pay for what in a Treetops care home?

Depending on your financial situation, your local authority may pay for some of the costs of your care. This depends on a means test of your savings and assets, including any income from your pension or benefits, and the value of your home.

In England if you have more than £23,250 you have to fully fund your care until your capital drops below this amount. If you require a nursing home, even if you are paying all your own fees, the NHS now makes a contribution to your nursing costs of about £100 per week. Nursing care is defined as the care you are assessed as needing from a registered nurse.

If I need to fund my care, but can't sell my house at the moment, can I still move in to Treetops care home?

Yes, if you would like more information on care costs and entitlement to state support as well as how best to fund your stay at Treetops care home, please visit our Cost of care calculator here.

Can I try a short stay in Treetops care home before I decide to give up my own home?

We fully understand how difficult it can be to take the decision to give up your own home. We can plan an appropriate time for you to stay, based on the availability of a vacant room at the home you are interested in and the length of time you would like to stay. This will be charged at our current care rate and provides you with an ideal opportunity to see what it is like to live with us.

How is Treetops regulated?

We are regulated by the Care Quality Commission (CQC), which inspects and reports on care home providers. The CQC is an independent organisation, set up by the Government to inspect care homes and the services they provide. They publish reports on whether national standards are being met against essential requirements of quality and safety.

We welcome the feedback and advice we receive from the CQC, and use this to ensure our services continually develop and improve.